TERMS AND CONDITIONS 

 

1. GENERAL

1.1  morganwatch.nl is a website operated by Morgan Watch, with its registered address in the Singapore.

1.2 These Terms and Conditions apply when you as a Customer (hereinafter referred to as the “Customer” or “you”) place an order via www.morganwatch.nl and related pages, (the “Website”). With these agreement you also confirm that you have read and approved our Privacy policy.

1.3 In accordance with the Terms of Service, customers must be at least 18 years old to make purchases on our website..

1.4 Morgan Watch reserves the right for any image and writing errors on the page, such as errors in description, technical specification, prices and price adjustments. In case of incorrect price for an item ordered, Morgan Watch will inform the Customer of this and await the Customer’s approval of the corrected price before proceeding with the order.

1.5 The Website and all its content is owned by Morgan Watch or its licensors. This means that everything on the website may not be copied or used without the prior written consent of Morgan Watch.

1.6 If the customer has created an account on Morgan Watch, the Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Morgan Watch without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.

2. ORDERS

2.1 When the Customer has placed an order on the Website, a purchase agreement has been entered into between the Customer and Morgan Watch. Morgan Watch recommend the Customer to save the order confirmation for any future contacts with our customer service. The order confirmation is also the receipt that the purchase has been completed.

2.2 The Customer is responsible for ensuring that the information provided, such as email, name and address is correct and up to date.

2.3 The Customer can cancel their order up until it has been confirmed by Morgan Watch. If the order is cancelled, Morgan Watch will refund any payments the Customer or their pay- or credit card company has made with regard to the order. If the Customer want to cancel their order after the order is confirmed by Morgan Watch, the Customer can send an email to [email protected] as soon as possible after the order confirmation. If the order already has been sent, it will be processed as a return (as set forth in Section 5).

Read more about orders here.

3. PRICES AND PAYMENT

3.1 The prices on our Website apply to orders placed on the Website. 

No other fees are added, as Morgan Watch offers free shipping worldwide.

3.2 We provide services that include the delivery of packages to the destination country, acknowledging the associated customs and tax risks; in exceptional circumstances, we may resend a package—but only once.

3.3 The customer can see prices, and choose to pay in the following currencies:

• GBP – £

• USD – $

3.4 All payments are encrypted and processed according to the highest security standard.

The Customer has several options to pay for the purchase.

• Debit or Credit CARD via Stripe –  Visa, Mastercard and American Express. Available worldwide.

• KLARNA —The payment method must be supported in the customer’s country (e.g., the United States, Europe, Canada, Australia, the UK, etc).

• USDT / USDC — Customers who make purchases using cryptocurrency are eligible for a 15% discount.

• We accept wire transfers, Zelle, IBAN, and PayPal. Please contact customer service to inquire about additional payment methods and discounts available for secure payment options.

3.5 Morgan Watch has the right to debit the customer already when the order has been confirmed, unless invoicing or a similar payment method via Klarna has been chosen by the Customer.

4. SHIPPING AND DELIVERY

4.1 The Customer’s order usually leaves Morgan Watch’s warehouse within three (2) to five (3) working days, unless otherwise agreed or stated in the order confirmation or in the product page, and will be delivered to the customer by registered mail. The time period for the shipping company to send the package to the customer may vary depending on which country the package should be sent to. Morgan Watch reserves the right to possibly adjust the delivery time. Information on this should be sent to the customer for approval.

4.2 Delivery will be made no later than 30 working days after Morgan Watch has confirmed the order in writing through the order confirmation.

4.3 If the order is delayed more than 30 days, the Customer has the right to cancel their order.

4.4 Some of our packages can be delivered directly to the Customer’s mailbox, but normally the Customer receives a notification via email or ordinary mail to pick up the package from a specific delivery point or post office and within the time specified in the notification.

4.5 If the package is not retrieved, Morgan Watch has the right to charge the Customer a fee for freight and administrative costs.

Fee for different currencies:

GBP – 20 GBP – £
USD – 20 USD – $

4.6 If a customer places an order for multiple products, the items will be shipped in separate packages. Once the packages leave the Morgan Watch warehouse, the system will send the tracking number for each package to the customer..

4.7 Morgan Watch is responsible for any damage that may occur during the shipment  to the Customer. If, upon receipt, the Customer discovers that the shipment is damaged in transport, either on the product or on the packaging, we ask the Customer to notify the shipping company.

After that, the Customer must report the damage to our customer service, by sending an email to [email protected], with attached pictures, so that Morgan Watch can help the customer with the complaint, in the best way possible. This also applies to any hidden damage. Visible damage should preferably be reported to us on the same day as delivery. Hidden damage should preferably be reported to us within five (5) working days of receipt. It is therefore important that the Customer unpack and inspect the products thoroughly as soon as possible after delivery.

Read more about Shipping & Delivery here.

5. RETURNS, WITHDRAWAL & EXCHANGE

5.1 When purchasing products on the Website, the Customer has a 15-day withdrawal period. This means that the Customer has the right to cancel the purchase by notifying Morgan Watch accordingly within 15 days from when the Customer or their representative received the product ordered (withdrawal period). 

5.2 If the Customer uses their right of withdrawal, the Customer is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 7 days from the date when Morgan Watch was notified of the withdrawal. The product shall be sent in its original condition, well packaged, preferably in the original package. If the product’s condition is altered in any way, additional costs may apply to the Customer. The Customer shall register their return via email to [email protected]. The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. After registration the Customer will receive an email containing instructions and address details for sending back the package. Customer should not attempt to make a return before contacting Morgan Watch.

5.3 The Customer is responsible for the transport risk and shipping cost for the return. Please note that the return must be sent as a traceable shipment.Morgan Watch suggest the Customer to save the tracking number and proof of postage until Morgan Watch has received the return. 

5.4 As soon as the return reaches Morgan Watch’s warehouse, and has been processed,Morgan Watch will make a refund to the customer. All refunds will be made using the same method of payment the customer used to purchase the product(s). 

5.5 If the Customer want to do an exchange of the product(s), it is processed as a return, i.e, the customer sends the product(s) back to Morgan Watch, as set forth in 5.1 to 5.4. The Customer can then make a new order.

5.6 Morgan Watch can not offer the right of return or exchange of custom/special made orders.

6. WARRANTY AND COMPLAINTS

6.1 The Customer must make a complaint of a defective Product to Morgan Watch within a reasonable time after the defect was discovered. If the complaint is made within two (2) months after the defect was discovered it is always made on due date. After three (3) years the Customer has lost his/her right to make a complaint, provided that no warranty states otherwise. 

6.2 The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered, shall contact Morgan Watch, as soon as possible after discovering the defect, via e-mail to [email protected]

7. GIFT CARD

7.1 Gift cards purchased at Morgan Watch are valid for two (2) years from the date of issue and can be redeemed in Morgan Watch’s webshop.

After the expiry date, the card has lost its value and cannot be used as payment or reactivated, nor can any remaining value be reimbursed.

Gift cards cannot be exchanged for cash.

The value of a redeemed gift card cannot be refunded. 

Keep your card safe. Lost or stolen cards will not be replaced.

8. CUSTOM ORDERS

8.1 Custom Order Specifications

Customers are responsible for providing accurate information at the time of placing the order.

We reserve the right to refuse any order requests that contain offensive, inappropriate, or copyrighted content.

8.2 Order Agreement

As soon as the customer accepts and agrees to the placement of the order, the order is final. Any cancellation or withdrawal from the agreement after this time may result in eventual charges due to commenced work.

8.3 Refund and Exchange Policy

All orders for custom-made watches are final sales; they are non-refundable and cannot be returned or exchanged.
It is the customer’s responsibility to review and confirm all specific details before placing an order.

8.4 Order Modifications

Once an order is submitted, any modifications may incur additional charges beyond the original order agreement due to the extra manual work involved.

We recommend that customers carefully verify specifications before placing an order.

8.5 Quality Assurance

We stand behind the quality of our craftmanship. In the rare event of a defect or error, please contact us promptly for resolution.

8.6 Shipping and Delivery

Customized watch orders may require additional processing time before shipment.
The estimated delivery time provided at the time of purchase is for reference only and is subject to change due to factors beyond our control.

8.7 Care Instructions

To preserve the integrity of your custom watch, we recommend avoiding contact with harsh chemicals, extreme temperatures, and abrasive materials.

Regular maintenance, such as gently wiping it with a soft cloth, helps maintain the watch’s luster.

8.8 Limitation of Liability

Our liability for any damages arising from the custom-made watch is limited to the purchase price of the item.

We shall not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of the watch.

8.9 Terms and Conditions Agreement

By purchasing a watch from Morgan Watches, you agree to abide by these terms and conditions. If you have any questions or concerns regarding your purchase or these terms, please contact us for assistance.

9. FORCE MAJEURE

Morgan Watch shall be exempt from damages and other measures if the performance of the agreement is prevented or delayed by any circumstance beyond our control, e.g. extreme weather, new / amended legislation, absent permits, war, fire, flood, labor market disturbances, technical problems, sabotage, unfavorable transport, terrorist attacks, changed governmental orders as well delays in the service by sub-suppliers due to circumstances set forth above. Morgan Watch shall inform the Customer accordingly if any such circumstances should arise, and if the situation has lasted more than six weeks, both the Customer and Morgan Watch have the rights to cancel the purchase with immediate effect.

10. CHANGES TO THE TERMS AND CONDITIONS

Morgan Watch may make changes to the Terms of Conditions from time to time. When these changes are made, Morgan Watch will make a new copy of the Terms and Conditions available on its website.

Your continued use of our website after any changes to the Terms and Conditions  means you accept the changes.

11. CONTACT INFORMATION

Communication between the Customer and Morgan Watch, occurs via e-mail to [email protected] or by ordinary mail as follows:

Terms and Conditions last updated 2026-01-17