It is easy and safe to order on our website. Once you have found the product you would like to purchase, click on the “ADD TO CART” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process when you will be asked what payment method you want, and you have added your name and address details and clicked on “PLACE ORDER”.

When you place an order on our website, we will reply to you with an email confirming your order and all delivery and billing address details, including all the items you have ordered.
Please check that all information is correct in this confirmation email as incorrect information can cause delays on your order.

Yes, you will receive an order confirmation via email, where the receipt is included for your purchase.

If you placed an order with us but did not receive an order confirmation, it may be because an incorrect email address was provided. Please also check your junk mail to make sure the confirmation hasn’t been sorted there. Contact us at [email protected] or check whether we have an order registered for you, and to correct your email address so that you can receive your order confirmation. It may also be because the order has not gone through. Kindly contact us before placing a new order to avoid duplicate orders..

Unfortunately, we cannot make changes to an existing order, but if you contact us immediately, we will try to cancel the order before it leaves our warehouse. Once your purchase is cancelled, you can create a new order for the correct products, which means you avoid duplicate orders.

If you want to cancel an order before your order has left our warehouse, please send us an email immediately to [email protected].

Please check the tracking number that was emailed to you. If that does not work, please email us at [email protected] with your order details and we will look into it immediately.

We accept the following forms of payments:

Debit or Credit Cards – Visa, Mastercard, and American Express are accepted. Available worldwide. Klarna.
PayPal – Available worldwide; link a credit or debit card to your wallet to make payments.
Wire Transfer / Local Transfer – We support global wire transfers as well as European IBAN, UK local bank transfers, and US ACH payments; local transfers typically clear instantly or within 24 hours.
Zelle – US customers can pay using Zelle.
USDT / USDC – Complete your order entirely via self-service on the website and receive a 15% discount.
* You can view available payment methods on the checkout page.

After placing an order, you can obtain a proof of purchase in the User Center.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Most credit cards have 3D Security which has to be activated in order for you to make a purchase.
If you are not sure whether the 3D Security for your credit card is activated or not, kindly contact your bank directly and they will help you.
Should you still experience any issues or have any questions regarding this, don’t hesitate to contact by email: [email protected]

Our return process can take up to 14 days from the date you sent back your order. As soon as your return has been received by us and your refund has been initiated, you will receive a confirmation of this by e-mail. Depending on payment method it might take 2-5 business days from when you received the return confirmation, before you get your refund.

Yes, the customs duties for your country are included. In the event of exceptional circumstances, we can resend the package free of charge—but only once.

All international parcels are shipped with FedEx and nationally we ship with Postnord.

Orders usually leaves our warehouse within one (1) to three (3) working days, unless otherwise agreed or stated in the order confirmation. The time period for the shipping carrier to send the package to the customer may vary depending on which country the package should be sent to. Below you can see the standard shipping times for different parts of the world.

Free worldwide shipping, including import duties and fees for your country.

The first attempt is always home delivery but if you’re not at home, the freight company will notify you by a note in your mailbox with more information*. You can also check the location of the parcel with the tracking number that was provided when the order was fulfilled.

*This may vary depending on country and location.
Home delivery does not apply to insured parcels.

No, probably not. If you received the tracking number recently it will take a day or two before any transport updates occur. Fulfilled orders are often handed over to the shipping carrier the next day.

There is always a 15-day return policy for products purchased at morganwatch.nl This means that you have the right to revoke your purchase by registering your return on our site within 15 days of the date you took receipt of the ordered product or the order reached the collection point (cooling-off period). Unfortunately, we cannot offer the right of return or exchange on personalized products.

To make a return of your order or a part of your order, first of all you need to contact us for further instructions.

Send an email containing the following information to [email protected].

– Email address provided at purchase
– Order number (Not the receipt number)
– Customer name
– Item name

*NOTES
– You are responsible for postage and shipping costs.
– Your return package must be well-protected.
– Returned item(s) must be unused and in original condition. If not, a calculated fee will be taken out for restoration.

Yes, the customer is responsible for all return costs.

If you wish to exchange the item you received for a different one, you would need to mail it back to us; however, please be aware that shipping the item back to us may incur risks related to import duties and customs. We strongly advise against exchanging items; if there is another product you prefer, we recommend simply placing a new order for it.

If you receive a defective or incorrect product, we aim to help you as soon as possible. Send an email containing the following information to [email protected].

– Email address provided at purchase
– Order number
– Customer name
– Item number
– Attach a photo

Our Customer Service Team will get back to you as soon as possible.

We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Did you make a purchase during a special offer or did you use a discount code?
Once your return has been received, your order will be recalculated. If the requirements for the special offer or discount are not met, the discount will be deducted from your refund.

The value of a redeemed gift card cannot be refunded.

We strive to repay the amount as soon as possible, yet no later than within 3 days from the date we received your return. Please note that we must have received the goods as a return or a delivery receipt must be presented on request before a refund can be issued.